GENERAL TERMS AND CONDITIONS

1. These Terms and Conditions (the “Terms and Conditions”) govern the relations between the persons who make a booking, purchase a voucher, goods/services, visit the premises or participate in games, team-building events, events and other services offered under the trade name Teorema / Teorema Rooms, on the one hand, and the respective organizer or service provider, on the other hand.

2. The services are provided by one or more of the following companies, hereinafter collectively referred to as the “Companies” and, depending on the specific service, as the “Organizer”:

1. “Teorema Bulgaria” EOOD, UIC 203352731, with registered office and management address: Sofia, 11 Krakra St.;

2. “Teorema Adventures” EOOD, UIC 205222245, with registered office and management address: Sofia, 27 Ami Boué St., floor 4, apt. 12;

3. “Club Teorema” EOOD, UIC 208877455, with registered office and management address: Sofia, 28 Damyan Gruev St.

3. The Organizer of the specific game, event or service and party to the respective contract is the Company that offers and/or invoices the specific service or on whose behalf the booking was accepted. Information to this effect may be indicated on the service page, in the system or booking confirmation, voucher, offer, invoice, cash receipt or another document related to the service.

4. The general contact address for the Companies is: contact@teorema.bg, unless another contact is specified for a particular service.

5. The Companies organize and provide entertainment services, including escape games, adventure and role-playing games, social deduction games, team-building events, children’s and other private events, provision of party spaces, vouchers and other related goods and services.

6. As of the date of these Terms and Conditions, the main locations are:

Sofia, 11 Krakra St., where the following are held:

• Escape game “Atlantis”;

• Escape game “TNT”;

and

Sofia, 28 Damyan Gruev St., where the following are held:

• Escape game “The Lost Ark”;

• Role-playing game Tavern Lambda;

• Party Zone hire, private, corporate and other events and related services.

7. The current description of each service, its duration, the recommended and permitted number of participants, the price, age restrictions, specific rules and available time slots are those specified on teorema.bg, in the booking system or in the individual offer at the time the booking is made.

8. Published photographs, descriptions, duration and other characteristics of the games are intended to provide a general idea of the experience. Due to the nature of the services, the Organizer may make changes to the set design, puzzles, technical solutions, scenario and manner of conduct, provided that this does not materially alter the nature of the booked service.

9. The person making a booking (the “Booker”) should familiarize themselves with these Terms and Conditions before submitting the booking.

10. The Terms and Conditions become binding on each Client (client/participant/Booker/player/visitor/service user) from the moment when: (i) the respective person confirms electronically that they accept them by checking (ticking) the relevant box and pressing a “book”, “order”, “send”, “buy”, “sign” or other similar button, or (ii) the moment when they otherwise enter into a contract for the respective service in an unequivocal manner, for example by expressing consent to use it in writing or orally; paying a deposit/booking deposit or the full price of the service; signing a participation declaration, etc.

11. Before participating, each participant is required to familiarize themselves with and comply with these Terms and Conditions, the rules for the specific game, the safety briefing and the instructions of the Organizer and its employees.

12. Where a participation declaration is required for a specific game, signing it is a condition for admission to the game. No later than upon signing the participation declaration, the participant accepts these Terms and Conditions and undertakes to comply with them. If a participant refuses to sign a participation declaration, the Organizer has the right not to admit them to the respective game. Where, as a result of the refusal, the minimum requirements for provision of the service cannot be met or the refusal objectively prevents provision of the service to the entire group, the Organizer may refuse to provide the service without owing a refund of the amounts paid up to that time.

13. The Booker is required to inform the other members of the group about the nature of the booked service and the need to familiarize themselves with the Terms and Conditions and the applicable rules before participating.

14. Bookings may be made through the online booking system available at www.teorema.bg, by telephone, e-mail, on site or by another method expressly offered by the Organizer.

15. A booking is deemed accepted after confirmation by the Organizer and after the Client has paid the required booking deposit, deposit or price.

16. When making a booking, the Booker is required to provide true, complete and up-to-date information. The Organizer is not liable for inability to perform or confirm a booking as a result of incorrectly provided information.

17. The Booker is responsible for correctly specifying the selected game, date, time, number of participants, participants’ ages and other booking parameters.

18. The booking applies solely to the service, date and time specified therein and may not be used for another service without the Organizer’s consent. As the booking is for an entertainment service for a specific date and time, the 14-day right of withdrawal under the Consumer Protection Act does not apply to it.

19. The Organizer’s services have a predetermined duration announced on the website. If Clients need additional time to finish the respective game, the Organizer will make every effort to provide such time. Clients understand and agree that such an extension depends on whether they themselves arrived on time for their game and whether the game slot following their game is free. Clients agree that the Organizer is under no obligation to extend their game time, and an extension within the meaning of the preceding sentence is possible only at the Organizer’s discretion and where no subsequent game booked by other Clients is due to take place.

20. The price of the service is the price announced when the booking is made on the teorema.bg website or specified in an individual offer. The Organizer may require advance payment of the full price or a booking deposit/deposit as a condition for confirming or holding the booking. The price of the service is also displayed on site at the premises. All prices are in euros, inclusive of VAT where VAT is charged.

21. Payment methods may include cash payment on site, bank transfer, electronic payment or another method offered when making the booking.

22. For corporate and other individually organized events, the price, payment deadline, amount of the booking deposit, number of participants and the remaining special conditions may be specified in an individual offer. In the event of a conflict between the individually agreed terms and these Terms and Conditions, the individually agreed terms shall prevail.

23. To confirm a booking for one game slot, the Organizer has the right to require payment of a booking deposit in an amount from EUR 25 to EUR 60 depending on the selected game. The Organizer also has the right to require payment of a booking deposit when booking another service, event, team-building event, birthday party, role-playing game, party space, etc. In these Terms and Conditions, as well as in the Organizer’s other documents and on the teorema.bg website, the terms booking deposit and deposit have equivalent meaning.

24. When two or more game slots are booked at the same time, the booking deposit amounts to 50% of the total price of the booked games, unless otherwise agreed for the particular booking, event or individual offer.

25. The booking is deemed finally confirmed upon receipt of the required booking deposit where such deposit has been requested by the Organizer.

26. The booking deposit paid is deducted from the final price of the service.

27. The Client may request a change of the date or time or cancellation of the booking. The request takes effect upon its receipt and confirmation by the Organizer.

28. Where the Client cancels or requests rescheduling of the booking less than 72 hours before the starting time of the booked slot, the Organizer has the right to retain the booking deposit/deposit paid as compensation for the blocked time slot, the administrative time for processing the booking, payment and communication with the Client, the organization undertaken and the losses incurred as a result of the late cancellation.

29. Where the Client cancels or requests rescheduling of the booking more than 72 hours before the starting time of the booked slot, the Organizer does not retain the booking deposit on the grounds set out in the preceding clause and the amount paid may be credited towards a subsequent booking by the Client with the Organizer. However, if the subsequent booking also does not take place for a reason attributable to the Client, regardless of when the Organizer is notified and how much time remains before the start of the slot, the Organizer has the right to retain the booking deposit as compensation.

30. In the case of a booking made under promotional or other special conditions for which a booking deposit in a different amount has been paid, the amount of the booking deposit actually paid shall apply.

31. In the event of refusal or non-attendance by the Client, as well as where provision of the service is prevented for a reason for which the Client or the participants in their group are responsible, the booking deposit paid is not refundable.

32. Where the Organizer cancels the booking for a reason for which it is responsible, the Client has the right, at their choice, to reschedule the booking to another available time or to receive a refund of the booking deposit paid.

33. For corporate events, children’s birthday parties, private events, team-building events, bookings of several games or spaces and other services under an individual offer, a different amount of the booking deposit/deposit and special conditions for its retention or refund may be agreed. In such cases, the terms of the individual offer shall prevail.

34. Until receipt of the required reservation deposit/booking deposit, the Organizer is not required to hold the relevant time, date or capacity, unless expressly agreed otherwise in writing.

35. Where no special conditions for the specific booking are specified in the e-mail correspondence between the parties, it may be changed only upon confirmation by the Organizer and subject to availability.

36. Non-attendance by the participants or voluntary withdrawal from participation after the service has commenced does not give rise to a right to a refund of the price/booking deposit/deposit paid for it.

37. Delay by the group or by an individual participant in it does not oblige the Organizer to postpone the starting time or extend the duration of the game.

At its discretion, the Organizer may admit a late group to the game for the remaining part of the booked period, without this giving rise to a right to a reduction in the price or a refund of amounts paid.

Where the delay makes provision of the service impossible or would affect subsequent bookings, the Organizer may refuse to provide it without owing a refund of the price/booking deposit/deposit paid for the service. A delay of 20 minutes shall be considered such a delay.

38. Vouchers are issued under the conditions, at the price and with the validity period specified at the time of their purchase.

39. A voucher is valid only for the game designated on it (by stating the name of the game) and may not be used for other games and services provided by the Companies.

40. A voucher may be used only within its validity period and subject to the restrictions stated on it. Vouchers are valid if: (1) they have been paid to an Organizer and this can be evidenced by a payment document; (2) they are within the validity period stated on them, or there is an express written agreement for their extension; (3) they have not been used prior to their presentation to the Organizer.

41. Expiry of the validity period does not automatically give rise to a right to an extension, except where the Organizer has expressly provided for such possibility and has agreed in writing to a specific extension period.

42. A voucher for a particular game may not be exchanged for another product, game or service provided by the Companies, nor for its cash equivalent.

43. Where a voucher has been used to make a booking for an entertainment service for a specific date, the rules for changing and cancelling bookings apply to the respective booking.

For example, you make a booking with a voucher worth EUR 100 for the game “The Lost Ark”, but subsequently change/cancel the booking. If less than 72 hours remain until the time of the slot booked with the voucher, the amount of the booking deposit for the game (EUR 60 as of 01.09.2026) is deducted from the value of the voucher in favor of the Organizer and your voucher then has a value of EUR 40. If more than 72 hours remain between the change/cancellation and the starting time, the Organizer will not make a deduction, but will honor such a change/cancellation while preserving the voucher value only once (on a one-time basis).

44. If the booked game costs more than the value of the voucher, the difference is payable when booking or after the game. If it costs less and the unused balance of the voucher is more than EUR 5, we will reissue the voucher for the remaining value, which may be used for a subsequent booking. Balances are not refunded in cash and may be used only for goods or services.

45. The voucher shall be deemed used if:

• its code is used to book a game and the game takes place;

• if the team does not appear at the agreed time;

• if the team is more than 20 minutes late;

• the booking made with it is cancelled or changed to another date/time later than 72 hours before the starting time of the game booked with the voucher, and the value of the voucher is equal to or less than the booking deposit/deposit required for the game;

• the booking made with it is cancelled or changed to another date/time for a second time.

46. The voucher and its unique code must be kept secure by the holder. The Organizer is not liable for use of a voucher by a third party who has gained access to its code where such access is not due to culpable conduct on the part of the Organizer.

47. Escape and adventure games are interactive entertainment experiences that may include enclosed or darkened spaces, light and sound effects, physical movement, set elements, mechanical and electronic elements, surprises and other effects characteristic of the respective scenario.

48. Some games may involve the possibility of getting wet, soiling clothes, movement through an unusual environment and other specific features about which participants are informed in advance through the website, the booking, the participation declaration and/or the briefing. The participant is required to comply with the published recommendations regarding clothing, footwear and personal equipment.

49. Participation is voluntary. Each participant is required to assess for themselves whether the nature of the respective game is suitable for them. The participant agrees to be locked in the game space and to be subject to audio and video monitoring at all times from entering the premises until leaving them.

50. Participation is not recommended for persons for whom confined or dark spaces, locked spaces, sudden light or sound effects, physical exertion or other features of the particular game may create a risk. Clients accept that the games are not suitable for persons with limited mobility or impaired vision and for persons suffering from severe claustrophobia or medical conditions affected by lighting levels or sudden changes in light or sound, epilepsy, asthma or cardiovascular complaints. The game “The Lost Ark” is not suitable for pregnant women. Clients participate in the games and use the services entirely at their own risk, including with regard to the possibility of harmful consequences to their health.

Clients understand and agree that the specific nature of the games requires passing through openings or secret entrances and different spaces, which may require them to assume different positions (squatting, bending, a wide stance, etc.) or to balance. Clients participate in the games and use the services at their own risk, including with regard to the suitability of their clothing and physical condition for overcoming the obstacles.

51. Each participant may request termination of their participation and removal from the game space at any time by clearly, categorically and loudly stating this wish.

52. Before the game begins, participants receive an oral and/or written briefing. They may also receive a written briefing by e-mail and in the participation declaration. The instructions of the operator/game master, including those given during the game in person or through the audio system, are mandatory.

53. Participants are required to:

1. comply with these Terms and Conditions, the rules of the particular game, the provisions of the participation declaration and the instructions of the staff;

2. behave carefully and reasonably, with due care for the other participants and the staff;

3. protect the health of the other participants and the staff;

4. not break or damage the set, equipment, puzzles and game elements;

5. use items and equipment only for their intended purpose;

6. not use force unless expressly instructed otherwise by the operator;

7. not take any action that may cause harm to persons or property;

8. immediately comply with instructions from the Organizer to stop a game or for a particular participant or the entire team to leave the game area or the premises.

54. Persons who are visibly intoxicated or under the influence of narcotic, intoxicating or other substances that may affect their judgment, coordination or behavior are not allowed to participate. Lighting fires and smoking (including cigarettes, electronic cigarettes and similar devices) are prohibited at the Companies’ premises.

55. Aggressive, threatening, insulting, dangerous or other unacceptable behavior towards participants, employees or other visitors is prohibited.

56. Bringing weapons, dangerous items, ignition devices, narcotic substances, food, drinks, tools and other items or substances that may create a risk or damage the equipment into the game spaces is prohibited. Bringing animals is also not permitted.

57. Additional prohibitions may be introduced for a particular game, including with regard to bringing in phones, watches, cameras, laptops, tablets, car keys, jewelry and other valuables that may be lost or damaged.

58. The Organizer has the right to refuse admission to a game or other service or immediately terminate the participation of an individual participant or the entire group where:

1. a participant breaches these Terms and Conditions and/or their participation declaration;

2. they fail to comply with staff instructions;

3. they create a risk to themselves or other persons;

4. they display aggressive, dangerous or unacceptable behavior;

5. there is reasonable suspicion that they are under the influence of alcohol, narcotic or other intoxicating substances;

6. they damage or attempt to damage property;

7. they engage in prohibited photography, recording or disclosure;

8. they do not meet the applicable age or other participation requirements;

9. they refuse to sign a required declaration or comply with a mandatory safety procedure.

59. In the cases under the preceding clause, the Organizer does not owe a refund of the price paid, booking deposit or any other compensation to the participant or the entire group.

60. Participants are responsible for their personal belongings. Where a place for leaving personal belongings is provided for a particular game, participants should use that place and comply with staff instructions.

61. The Organizer is not liable for lost, forgotten, stolen, wet or damaged personal belongings, except where the damage was caused intentionally or as a result of gross negligence on the part of the Organizer.

62. The minimum age and the rules for participation of minors are determined for each game or service and are published on the website or communicated when the booking is made.

63. The Organizer may require the participation or presence of a parent, guardian, custodian or another adult accompanying the minor, who assumes full responsibility for the minor’s health, bodily integrity and conduct in the game areas. Unless otherwise agreed, accompanying persons pay the standard participation price for the respective game.

64. The legal representative or accompanying person is responsible for familiarizing themselves with the nature of the game, the rules and risks and for ensuring compliance with the instructions by the minors for whom they are responsible.

65. The Organizer may refuse participation by a minor where the applicable requirements for age, consent or accompanying person have not been met. The Organizer has the right to refuse access to the respective game/service without refunding a booking deposit or prepaid amount or owing compensation where the players who appear are of an age requiring an accompanying person and no such person is present, or such person does not meet the criteria for an accompanying person set out above. If the respective game has been booked for use with a voucher, the voucher shall be deemed used.

66. The Organizer may request any participant to present an identity document for verification of age, identity, connection with the booking, verification of the data provided in the booking or participation declaration, or representative authority in relation to a minor. The identity documents and luggage of each participant in the games and events may be requested and inspected by an employee or representative of the Companies where there is suspicion of a breach of the law or these Terms and Conditions by a participant or with their assistance.

67. The Organizer may also carry out the necessary verification where there is suspicion of a breach of the Terms and Conditions, causing damage or a need to establish identity in connection with a legal claim.

68. The processing of personal data in connection with such verification is carried out in accordance with the applicable Personal Data Protection Policy.

69. Due to the nature of the services, real-time video and audio monitoring is carried out in the game spaces and common areas for the purposes of managing the game process, safety, and protecting participants, staff and property. By means of information signs placed in a visible location, persons are informed about the use of technical means of monitoring and control, without their location being specified.

70. In the cases provided for in the Personal Data Protection Policy, recordings may be made and stored, including for establishing incidents and defending or exercising legal claims.

71. Detailed information regarding the grounds, purposes, retention periods and rights of natural persons is contained in the current Personal Data Protection, Privacy and Cookies Policy published on teorema.bg.

72. After a game or event, the Teorema team may offer to photograph the participants.

73. Unless participants expressly refuse in writing in their participation declaration, the Companies have the right to use the photographs for advertising and promotion of their activities, including but not limited to publishing them on their website, on social media such as Instagram and Facebook, or using them in printed or electronic advertising materials.

74. With the oral or written consent of the participants in the respective event or game, the game master or another member of the Organizer’s team may photograph them or make an audio/video recording of them. The photographs, video recordings and audio recordings are the property of the Organizer and may be used by it for advertising, marketing and promotional purposes, including but not limited to being copied, reproduced, stored, modified, communicated to the public, published and distributed in any form, on any medium and in any environment, without limitation as to time or territory, including but not limited to printed materials, Facebook, Instagram, other social networks, the teorema.bg website, the Internet, etc., without the Organizer owing any remuneration or compensation whatsoever to the photographed or recorded persons. The ownership rights and intellectual property rights in these photographs, video recordings and audio recordings belong entirely to the Organizer.

75. The plots, puzzles, mechanisms, designs, sets, technical solutions, scenario elements, texts, images, audio and visual materials and the remaining elements of the games constitute intellectual property and/or protected confidential information and trade secrets of the Organizer.

76. Photography, video recording, audio recording, broadcasting or other reproduction of game content in the game spaces without the Organizer’s prior permission is prohibited. In the event of a breach of the prohibition in the preceding sentence, the respective Organizer is entitled to a contractual penalty from the players in the amount of EUR 200 (two hundred) for each separate instance. The players agree that they are jointly and severally liable for this contractual penalty. In addition, the Organizer has the right to suspend or terminate the game for all players. The players undertake to immediately delete, in the presence of an employee/representative of the Organizer, all photographs and recordings made. Refusal by the players to cooperate gives the Organizer grounds to terminate the game/event without owing a refund of prepaid amounts, and if a voucher is used, it shall be deemed used.

77. Participants may not disclose to third parties non-public information concerning the respective game, including but not limited to puzzles, puzzle solutions, mechanisms, hidden rooms, plot twists, surprises and other elements whose disclosure may materially impair the experience of future participants. The restriction on disclosure also covers publication on the Internet, social media and any other means of disclosure. In the event of a breach of this prohibition, the Organizer is entitled to a contractual penalty from the participant who breached it in the amount of EUR 300 (three hundred) for each disclosure of information and for each separate instance.

78. In the event of a breach, the Organizer may immediately terminate the participation of a player or the entire team without refunding amounts paid for the booking/event/game and may take the actions provided for by law to protect its rights and legitimate interests.

79. Participants are required to protect the premises, sets, mechanisms, puzzles, devices, cameras, equipment, furniture and all other items used in providing the services or located at the Organizer’s premises.

80. A participant who intentionally or negligently causes damage owes compensation in accordance with the applicable law.

81. The damage may include the costs of repair, restoration or replacement of damaged property, including transportation and logistics costs, as well as lost profits, including as a result of inability to conduct subsequent booked games or events or inability to accept new bookings.

82. The Organizer has the right to establish and document the damage caused and seek compensation for it in accordance with the procedure provided by law. In particular, the Organizer has the right to bring financial and other claims against participants in the respective game/event for breach of these Terms and Conditions, the participation declaration or the law. The Organizer has the right to bring financial and other claims against participants in the respective game/event for any damage (losses suffered and lost profits) caused as a result of an act or omission by a participant in the game, including as a result of improper use of game elements or as a result of broken, damaged, lost or stolen game elements, sets, mechanisms, puzzles, game items, equipment and, generally, any items and property located at the respective premises. Participants in the game/event who caused such damage or directly or indirectly contributed to its occurrence owe compensation to the Organizer. Participants understand and agree that the Organizer’s damage may consist not only of costs for restoring the broken, damaged, stolen or missing item, but also of suspension of the operation of the game/premises for an indefinite period, inability to take bookings or failed bookings of subsequent participants, payment of compensation for such failed bookings and other similar losses.

83. Where the Client is a legal entity or a natural person organizing a private or corporate event, the Client is also responsible to the Organizer for the conduct of their guests, including for damage caused by the persons they have brought or for whom they have organized the event.

84. In the event of an incident, breach or damage, the Organizer has the right, insofar as necessary to establish the circumstances and protect its legitimate interests, to draw up a report, photograph the condition of the damaged property, identify the persons involved and witnesses, and retain the relevant evidence subject to the applicable law and the Personal Data Protection Policy.

85. Each participant is required to participate reasonably, carefully and in accordance with the instructions.

86. The Organizer is not liable for damage that is a direct or indirect consequence of:

1. a breach of the Terms and Conditions, participation declarations, safety rules or instructions (oral and written);

2. refusal to follow instructions of the Organizer’s employees;

3. improper use of equipment or game elements, including risky and unusual use of items, equipment or set elements;

4. an act or omission by the participant; unreasonable or dangerous conduct by the participant; lack of care or negligence on the part of the participant; failure to use the provided safety equipment and belts;

5. actions of another participant;

6. circumstances withheld by the participant that make participation unsuitable or dangerous for them.

87. The Organizer is liable only for damage caused intentionally or through gross negligence.

88. The Organizer’s pecuniary liability for damage is limited to the amounts actually received by it in connection with the specific goods/service provided. The Organizer is liable for damage only insofar as the conditions for its liability provided for under the applicable law are met. Nothing in these Terms and Conditions excludes or limits liability that, under the applicable law, cannot be contractually excluded or limited.

89. The Organizer is not liable for inability, delay, interruption or modification of the service caused by circumstances beyond its reasonable control, including accidents, interruption of electricity supply or communications, technical failures, fire, flood, natural disasters, actions or orders of competent authorities, unlawful conduct by participants in the games/events and other similar circumstances.

90. In the event of a technical malfunction, the Organizer has the right to interrupt the game temporarily or permanently where continuing it is impossible or unsafe.

91. Where the service cannot be provided for a reason for which the participant is not responsible, the Organizer may, depending on the particular case and at its sole discretion, offer another time, another equivalent service, a voucher, or a refund of the corresponding amount paid or part thereof, depending on the circumstances.

92. Additional rules and individually agreed terms may apply to Tavern Lambda, team-building events, children’s birthday parties, corporate events, private events and use of a party space.

93. When hiring a space, the Client is responsible for the conduct of their guests and is required to ensure compliance with the rules of the premises.

94. Bringing in food, drinks, decorations, equipment and other equipment is permitted only in accordance with what has been agreed in advance with the Organizer.

95. The Client is responsible for damage caused by the Client or the Client’s guests.

96. The Organizer has the right to terminate an event in the event of dangerous, unlawful, aggressive or other conduct that creates a risk to persons, property or the normal operation of the premises.

97. The Companies process personal data in accordance with the current Personal Data Protection, Privacy and Cookies Policy published on teorema.bg.

98. The Policy contains information regarding the respective controller, the categories of data processed, the purposes and legal grounds, recipients, retention periods, cookies and the rights of natural persons.

99. Where the applicable law requires consent for the sending of marketing communications, such consent is obtained in a manner allowing it to be freely given, demonstrated and withdrawn.

100. Booking confirmations, reminders, information about changes or cancellations, participation instructions, payment information and other communications necessary for performance of a specific service may be sent as part of performance of the contract and no separate consent is required for them.

101. Teorema.bg may provide information about the services and use external or integrated systems for bookings, vouchers, payments and communications.

102. The Organizer makes reasonable efforts to keep the information on the website up to date, but in the event of an obvious technical error in price, availability or other material information, it has the right to refuse or correct an unconfirmed booking and promptly inform the Client.

103. The Teorema trademarks, signs, logos and domain names that you see on the teorema.bg website, on the Teorema Rooms Facebook page and in all our advertising and promotional materials, the voucher designs, advertising materials, sets and puzzles in the games are intellectual property of the Companies and may not be used by anyone in any manner or by any means without the Companies’ prior, express, written consent.

104. Questions, reports and complaints may be submitted to contact@teorema.bg or through the current contact channels specified on teorema.bg.

105. In the event of a complaint, the Client should provide sufficient information to identify the specific service and circumstances, including, where applicable, the booking number or details, date, time and game.

106. The Companies may amend these Terms and Conditions at their discretion, for example in the event of changes to the services, the manner in which they are provided, the systems used or the applicable law.

107. The current version is published on teorema.bg with an effective date.

108. Except where the law or the nature of the change requires otherwise, a booking that has already been confirmed is subject to the terms in effect at the time the contract was entered into.

109. Bulgarian law applies to matters not regulated by these Terms and Conditions.

110. Disputes shall be resolved by mutual agreement and, where this is not possible, by the competent court in the city of Sofia. This provision does not limit consumers’ rights regarding jurisdiction and protection afforded to them by mandatory law.

111. If an individual provision of the Terms and Conditions is held to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

112. These Terms and Conditions apply together with:

• the Personal Data Protection, Privacy and Cookies Policy;

• the rules and instructions for the particular game or service;

• the participation declaration, where one is required;

• the individual offer or other specially agreed terms, where applicable.

113. In the event of a conflict between these Terms and Conditions and specially agreed written terms for a particular corporate or private event, the specially agreed terms for the respective service shall prevail.

In the event of a conflict between these Terms and Conditions and the special rules for a particular game or service, the special rules shall prevail with respect to the specific requirements for safety, age, number of participants, clothing, conduct and manner of conduct. Individually agreed written terms shall prevail over these Terms and Conditions with respect to matters they expressly regulate. The Personal Data Protection Policy applies independently with respect to the processing of personal data.

114. The Terms and Conditions enter into force on [01.09.2026].

115. To contact the Organizers, please use the following details: Teorema / Teorema Rooms Sofia 11 Krakra St. 28 Damyan Gruev St. E-mail: contact@teorema.bg Website: teorema.bg